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Frequently Asked Questions
How do I update my payment method?
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Use the account management link from any of your billing emails to access your account portal. From there you can update your credit card, view invoices, and manage your subscription. If you can't find the link, contact us and we'll send you a new one.
What speeds can I expect?
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Speeds depend on your plan and location. Our residential plans offer up to 50 Mbps or 100 Mbps download, and our business plan offers 100 Mbps symmetric. Actual speeds may vary based on distance from the tower, weather conditions, and network usage.
Is there a data cap?
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No. All of our plans include unlimited data with no caps or throttling.
How long does installation take?
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A typical installation takes 1-2 hours. This includes mounting the outdoor antenna, running cabling, and setting up your indoor equipment. We'll schedule a time that works for you after you sign up.
Can I cancel at any time?
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Yes. There are no contracts or early termination fees. You can cancel through your account portal or by contacting us. Service continues through the end of your current billing period.
What happens if my internet goes down?
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First, try restarting your indoor equipment (unplug for 30 seconds, then plug back in). If the issue persists, contact us by phone or email and we'll troubleshoot the problem. If it's a network-wide issue, we're likely already aware and working on it.
What equipment do I need?
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We provide all the necessary equipment as part of your service, including the outdoor antenna and indoor router. You don't need to purchase anything. Equipment remains the property of NNA Community Broadband and should be returned if you cancel service.